About the Computer Wizard


Meet the Wizard

Jason Feldstein I've been providing computer tutoring and repair services since 1996, when I was a freshman in high school. While I got into this business because I enjoy the challenge of solving difficult problems, I've stayed in it because it allows me to travel around the city and meet a wide range of interesting people and to make their lives a little bit easier. Unlike most members of certain "brand name" technical support services, I'm a genuine geek, with interests including computers, theater, movies, science fiction, games, psychology, and religious studies.

In addition to lessons, I specialize in cleaning older computers, including making them faster and removing any viruses or spyware they may have. Whenever possible, I'll provide you with proven free software rather than trying to sell you something you may not need. My experience ranges from all types of computers (Windows, Mac and Linux) and handheld devices (Palm, BlackBerry, Android, iPhone) to audio-video equipment (VCRs, CD/DVD players, home theater systems).

I feel honored to have received Angie's List Super Service Awards for both 2011 and 2012. For those who aren't familiar with Angie's List, their Super Service Award goes to the businesses who are in the top 5% in terms of customer satisfaction rating. Normally it's people with many reports with all A ratings. I've been very fortunate to have many clients who are both vocal and articulate there, and I've learned a lot from their criticisms as well as their praise.


TV Appearance

In early 2012, I was fortunate enough to be featured on More Than Just Learning, an educational program on PCTV (Pittsburgh Community Television). The hosts, Morris and Shirley Shratter, are two former teachers who've been doing the program on PCTV for over 30 years, each time with a new expert on a different topic. If a picture is worth a thousand words, a video must be worth many times that much. I hope you enjoy watching it as much as we enjoyed filming it.

Core Values

The Golden Rule:

I believe in always treating clients as I'd like to be treated: fairly, honestly, and with the utmost respect, kindness and patience. Fixing a computer problem or learning how to use your computer can be difficult and frustrating, so I try not to add to that stress. If ever you feel I'm falling short of this goal, please let me know right away and I'll adjust my behavior accordingly. Your constructive criticism allows me to provide higher quality service to everyone, so I thank you in advance for it.

Saving You Money:

I try to help my clients to save money whenever I can. I always recommend proven, reliable, free software as an alternative to buying commercial software. I've also begun recycling computer parts from clients' computers that are no longer in use. If your computer needs memory or another internal part, I'll offer you a free, working recycled part as an alternative to buying a new one, as long as I have the correct part. If it's necessary to buy hardware or software, I'll always help you to find the best price on what you need.

Punctuality and Thoroughness:

I make every effort to be on time for every appointment. However, I also believe in continuing to work on a problem until it's completely resolved, which sometimes means I'm unable to leave an appointment when I had planned to. If an appointment might run over its allotted time into your scheduled time slot, I'll always call ahead to see if the delay works for your schedule. If not, I'm glad to reschedule for my next available day and time. Scheduling issues are an unfortunate reality of doing quality work in any service business, and I appreciate your understanding in helping me to handle them.

Expertise:

I'm always working to learn new techniques and increase my knowledge of new technology. Even so, no one can know everything there is to know about a subject. If I'm not sure how to do something, or if I need to do some research before answering a question, I'll always say so. For certain things - web design or learning how to type, for example - I'll be glad to refer you to someone who can address your needs.

Privacy:

I take your privacy very seriously, both with home visits and remote support. I use the most secure remote access software available, and I will never access your files or enter your computer remotely without first speaking to you and asking for specific permission. Any personal information you might accidentally show me during the course of an appointment will always be kept in strictest confidence.

Expert Advice:

I base my advice on personal experience and independent research on each a given product. I'm always glad to provide my sources if you'd like to see them. Emails and short phone calls for advice will always be free. Short remote support sessions (under 15 minutes) are also no charge.

Quality Service:

Any work on a problem that returned after I worked on it, or that wasn't completely solved the first time, will always be on my time (meaning no charge to you). I stand by my work and I'm committed to doing things the best way possible, no matter how long it takes.

Efficiency:

In the interest of solving problems as quickly as possible and helping as many people per day as I can, I work remotely (from my office) whenever possible. If the idea of remote support makes you uncomfortable in any way, please let me know and I'll accommodate you with a house call as soon as possible. However, this may increase your wait time by several days as compared to a remote repair.

Accessibility:

I make every effort to respond to voicemail messages by the end of the next business day. (Calls I receive on Friday will be returned by Sunday evening.) Because my voicemail is for scheduling and urgent questions, while email is better suited to non-time-sensitive questions and comments, I may take a little longer to reply to emails than to calls because they're normally less important. In the event that I'm out of town, sick, or unusually busy, getting back to you may take a little longer, for which I apologize in advance. If you're having an emergency, please say so in your message and I'll do my best to respond quickly even if I might not otherwise be able to. Please pick one way to contact me–either phone, email, or my web form. No text messages, please. Please do not email me asking me to call you; just call me instead.